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Displaying: RANTs and RAVEs from James Coakes

Rant or Rave
223 weeks ago, by James
Facilitate more than you lecture
Be chairperson: Create discussion between the learners as well as between yourself and the learners.

Get opinions from your learners out in the open before you deliver your message.

Build in activities which help the learners to discover the knowledge for themselves.

Any other facilitation tips?
223 weeks ago, by Pj
The key to effective facilitation is to leave your own agenda and opinions outside the room. The answer to most questions will lie within the group and the skill is to bring it out and get some sort of consensus and commitment to a solution.
223 weeks ago, by Jackie
Let the delegates do much of the talking. Despite your ego and expertise, they may even learn more from each other than they do from you.
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Rant or Rave
225 weeks ago, by James
How good is your material?
How often do you check and update your material? Are you informed about the most recent developments in your field and does your training material reflect this? Have you run the stories and examples that you use through Snopes.com or checked them out properly (Nelson Mandela's inauguration speech anyone?)

Many trainers are good communicators and perform well on stage. Sometimes this can mean that they tend to 'fly by the seat of their pants' on occasions.

Is this fair or not?
225 weeks ago, by Jackie
The statement 'Words account for only 7% of communication' is also famously mis-used. I often have to point people towards Busting the Mehrabian Myth on YouTube http://www.youtube.com/watch?v=7dboA8cag1M
223 weeks ago, by Pj
You need to be able to 'fly by the seat of your pants' a lot when you're training or facilitation. Some might paraphrase that as to have the confidence and experience to deal with whatever comes up.

However, material is important. People spot mistakes, particularly spelling or grammar, and you lose credibility. Quotes and stats need to be referenced and, again, you lose credibility if all your material is sourced from the previous decade.
221 weeks ago, by Simon
We have a policy for our material and workload that goes like this...

Over an medium term average, our weeks will be:
half a day marketing
half a day administration
three days delivery
one day research.

That's fully 20% of our time, continually, spent on researching and updating material! It shows in the quality of our training, of course, but sometimes the old stuff is the best. For example, Cialdini's never been bettered.... :)
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Rant or Rave
226 weeks ago, by James
Tenders
My heart always sinks when I see a tender for an event arrive. It has to be the worst possible process for choosing a supplier that exists.

If you decide to play the game it can take a lot of time and the end result is usually that the work goes to the company that is best at writing tenders, rather than the one that is best for the job.

It's essentially arse covering on the part of the client, isn't it?
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Rant or Rave
227 weeks ago, by James
People forget training
According to The University of Waterloo in Canada people forget 50 - 80% of what they learn on a training course after one day and 97-98% after a month.

This seems high. Is it a result of poor trainers or just human nature? What can be done to increase retention rates?
Show 1 more previous response: Jackie Barrie reveal
227 weeks ago, by James
I think you're right, Jackie, but how do you feel, as the trainer, if the audience is head down scribbling notes all through the session?
227 weeks ago, by John
I wonder how the stats compare for courses prescribed by an employer, against courses freely chosen by the attendee?
223 weeks ago, by Pj
Training, delivered well, should be 'absorbed' by the participants. They should be able to take the relevant information and make it a part of their knowledge base as a professional.

I find those figures high and wonder what sort of questions were asked to reach them. Participants may not be able to repeat verbatim but they should have taken knowledge on board.
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Rant or Rave
229 weeks ago, by James
What can you recommend on a budget?
People who have bought a car from a main dealer typically take it back to a main dealer for its servicing. It was an expensive car and they want it well looked after. They don't go to the reception desk and ask for the work to be done on a budget.

So why is 'What can you do on a budget?' one of the most common things you hear in the training industry? Is it because it's usually people buying services for someone else?
229 weeks ago, by John
I think it often comes down to tangibility...

Skills are 'soft', more nuanced and harder to see. Cars are big chunky hard things, easier to value.

I guess the trick with intangibles is to make the value offered more visible, more evidence based, more aligned with a customer's goals and their bottom line...
229 weeks ago, by Simon
I don't know so much that it's the hardware thing, so much as the fact that there are so many amateurs around. There's not much by way of entry costs into training (by comparison to other things).

That means that it can be done by part timers, who effectively aren't making a living wage but are doing enough to get 'pocket money'.

Effectively these people can undercut the professionals.... :(
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Rant or Rave
229 weeks ago, by James
Welcome
to the latest Lens site - Training Lens.
229 weeks ago, by John
I've always liked the Training Lens colours, good to see this one up and running...
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